Privacy Policy

Thank you for choosing Beyond Business Co. This Privacy Policy outlines how Beyond Business Co. ("we", "our", or "us") collects, uses, and protects your personal information when you use our website or engage with our Website 48 services. We are committed to safeguarding your privacy and ensuring the security of your personal data in compliance with Ontario's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws.

1. Information We Collect

We may collect various types of information from you, including:

• Personal Information: Such as your name, email address, phone number, business name, website URL, and any other information you provide to us voluntarily through our contact forms, consultation bookings, or service agreements.
• Business Information: Details about your business goals, target audience, service offerings, and project requirements necessary to deliver our Website 48 service.
• Mobile Phone Numbers: If you opt-in to receive SMS/text message communications, we collect and store your mobile phone number to send you marketing messages, service updates, appointment reminders, and promotional offers.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, pages visited, time spent on pages, and other analytical data.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website and collect information about your browsing behavior. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We collect and use your information only for legitimate business purposes, including:

• To provide and deliver our Website 48 services, including website design, development, copywriting, and launch support.
• To communicate with you, respond to your inquiries, schedule consultations, and provide customer support.
• To send SMS/text message communications if you have opted-in, including marketing messages, promotional offers, service updates, appointment reminders, and business tips.
• To process payments and manage service agreements.
• To personalize your experience and tailor our services to your specific business needs.
• To send you service updates, project milestones, and important notifications related to your website project.
• To analyze trends and statistics to enhance the functionality and performance of our website and services.
• To comply with legal obligations and protect our rights and interests.

3. Legal Basis for Processing (Ontario/Canada)

Under PIPEDA and Ontario privacy laws, we process your personal information based on:

• Consent: You provide explicit consent when you submit forms, book consultations, or engage our services.
• Contractual Necessity: Processing is necessary to fulfill our service agreement with you.
• Legitimate Interests: We process data to improve our services and communicate relevant business information, balanced against your privacy rights.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services (e.g., hosting providers, payment processors, scheduling tools). These providers are contractually obligated to protect your information and use it only for specified purposes.
• Legal Obligations: We may disclose your information in response to legal requirements, court orders, or government requests, or to protect our rights, prevent fraud, or ensure safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain client project information for up to 7 years for business and tax purposes, after which it is securely deleted or anonymized.

7. Your Privacy Rights (Ontario/Canada)

Under Ontario and Canadian privacy laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: You can withdraw your consent to data processing at any time, though this may affect our ability to provide services.
• Right to Object: You can object to certain types of processing, such as marketing communications.
• Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services (e.g., Calendly for scheduling, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. SMS Marketing Communications

By providing your mobile phone number and opting-in to receive SMS/text messages from Beyond Business Co., you consent to receive marketing and promotional text messages, service updates, appointment reminders, and other business-related communications. Standard message and data rates may apply depending on your mobile carrier plan.

Message Frequency: Message frequency varies. You may receive up to 4-6 messages per month, though this may vary based on promotions, service updates, or your specific engagement with our services.

Opt-Out Instructions: You can opt-out of receiving SMS messages at any time by replying STOP to any text message you receive from us. You may also text HELP for assistance. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-subscribe.

Consent and TCPA Compliance: By opting-in, you provide your express written consent to receive automated marketing text messages from Beyond Business Co. at the mobile number provided, even if that number is on a corporate, state, or national Do Not Call list. Consent is not a condition of purchase, and you may opt-out at any time. We comply with the Telephone Consumer Protection Act (TCPA) and Canadian Anti-Spam Legislation (CASL).

Data Security: Your mobile phone number is stored securely and will not be shared with third parties for their marketing purposes. We use industry-standard security measures to protect your information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting on our website, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices regarding your personal information, please contact us at:

Thank you for entrusting Beyond Business Co. with your personal information. We are committed to protecting your privacy and providing you with exceptional service.